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12 modules · ~55 min
Business Systems in Plain English
CRM, ERP, HRIS, ITSM, SSO, and APIs — the systems every employee bumps into, decoded for people who don't work in IT.
This course is free — no account needed. Dive in.
What you'll be able to do
01
Recognize the big system categories — CRM, ERP, HRIS, ITSM — and what each one is actually for
02
Know what Salesforce, SAP, Workday, and ServiceNow do without ever opening a manual
03
Understand SSO and MFA — and why you have to log in again
04
Explain what an API is at a dinner-party level, and why systems don't always talk
05
Tell dev, test, sandbox, UAT and production apart — and know who owns which system
06
Follow customer, employee, money and support information all the way through a company
Modules
12 in this track- 1The Systems Map: Why Your Company Runs on AcronymsFreeCRM, ERP, HRIS, ITSM — why a company runs dozens of systems, which one owns the truth, and why the spreadsheet secretly running your team is a problem.Start →
- 2CRM in Plain English (Yes, That's What Salesforce Is)FreeLeads, opportunities, pipeline, forecast — what a CRM actually stores, why reps get nagged to update it, and what to check before any customer meeting.Start →
- 3ERP in Plain English (What SAP Actually Does)FreeGeneral ledger, purchase orders, invoices, inventory — why every euro and every pallet ends up in one system, and why that system feels so rigid.Start →
- 4HRIS in Plain English (What Workday Actually Is)FreeOne master record per employee — why your pay, your review, your org chart, and your day-one laptop all hang off a system called Workday.Start →
- 5ITSM and the Ticket: Why IT Says 'Raise a Ticket'FreeIncidents, service requests, P1s, and SLAs — how the help desk actually works, and how to write a ticket that gets solved fast.Start →
- 6SSO, MFA, and Why You Have to Log In AgainFreeThe directory, single sign-on, MFA prompts, and expiring sessions — the identity machinery behind every 'Sign in with your company account' button.Start →
- 7APIs and Integrations at a Recognition LevelFreeThe front desk, the pipe, and the adapter in between — what 'we'll integrate via the API' actually means, and why it's never just a cable.Start →
- 8Why the System Doesn't Talk to the Other SystemFreeData silos, three copies of the same customer, master data politics, and swivel-chair work — the finale that explains the most-heard sentence in any office.Start →
- 9Production, Test, Sandbox, and UAT — Why You Can't Just Change ItFreeWhy one business system quietly exists as five copies — development, test, sandbox, UAT, and production — and why a change can pass in Test and still break real customers in Production.Start →
- 10Who Owns the System? (Hint: It's Usually Not IT)FreeWho really owns the CRM, ERP, HRIS and ITSM — the split between the business side and the technical side, and why 'who owns it' decides who you go to for a change.Start →
- 11Following One Customer Through Every SystemFreeOne oven, one order, one customer — traced across the CRM, ERP, warehouse, finance, support, and the HR and identity systems underneath it all.Start →
- 12Quick-Reference Glossary & Final CheckFreeStart →